Sales Positions
Appointment Setter
In terms of compensation, this position offers an hourly rate along with incentives. Your earning potential increases based on your performance, as you will be rewarded for every appointment you book, regardless of whether the prospect ultimately enrolls or not.
Desired Skills and Experience
- Strong fluency in spoken and written English.
- Flexible schedule within the hours of Monday to Sunday, from 9 am to 9 pm EST.
- Strong work ethic, consistently demonstrating a serious approach to job performance and outperforming colleagues.
- Ability to quickly establish rapport with strangers and make them feel comfortable, even in tense situations.
- Positive attitude, with a natural inclination to have a positive impact on those around you in the workplace.
- Understanding of people and the human mind, particularly how and why people make decisions. Each phone call will present both challenges and rewards as you uncover the needs of prospective customers.
- Motivation by financial incentives, driven to not only achieve but exceed earning.
Customer Retention Specialist
Roles and Responsibilities
- Initiate outbound calls to retain customers and collect payments over the phone
- Provide resolution to customer issues or concerns by asking probing questions.
- Identify the root cause of why a customer is choosing to leave the program.
- Attempt to overcome objections and retain customers with approved responses and solutions
- Ability to be effective in negotiation skills to net results and meet productivity objectives
- Researching and selling company’s products and offers most likely to help customers
- Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
- Maintain an acceptable retention save level and department policies as well as schedule adherence (for shifts, breaks and lunches)
- Assist in maintaining and monitoring electronic data for established customers
- Assist with administrative duties and projects as assigned within the Department
Desired Qualifications
- Must be highly motivated and eager to earn hourly rate plus commission
- Must be able to write and speak fluently in English & have superior phone etiquette skills
- Flexible schedules are available Monday through Friday 12:00 PM – 8:00 PM EST
- Professional sales or retention experience
- Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
- Experience handling difficult and irate customers
- Problem-solving, critical thinking and decision-making skills
- Comfortable working with Google Suite products
- Data Entry accuracy
- Proficient in basic math skills
Sales & Administrative Assistant
As a Sales Assistant you will be a key member of the sales team, providing support to sales representatives and contributing to the overall sales process. This role involves interacting with customers, handling administrative tasks, and assisting with sales-related activities to ensure a smooth and efficient sales operation. The Sales Assistant plays a crucial role in maximizing sales productivity and enhancing customer satisfaction.
Responsibilities
- Engage with customers to provide assistance, answer inquiries, and address customer needs.
- Handle the processing of sales orders, including entering order details accurately.
- Develop a good understanding of the products or services offered by the company.
- Provide valuable support to the sales team by assisting with various tasks such as conducting market research, tracking sales data, generating reports, and assisting in lead generation and follow-up activities.
Desired skills and qualifications
- High school diploma or equivalent
- Proven experience in a sales support or customer service role is beneficial.
- Strong interpersonal and communication skills.
- Excellent customer service and problem-solving abilities.
- Detail-oriented with good organizational and multitasking skills.
- Proficient in using computer applications, CRM systems, and MS Office Suite.
- Ability to work effectively in a team and independently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Knowledge of the industry or product line is a plus.
Customer Success Chat Representative
Responsibilities
- Answer incoming chats in less than 30 seconds
- Generate sales leads
- Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
- Provide excellent customer service on a consistent basis
- Follow communication procedures, guidelines and policies
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the appropriate materials
- Give appropriate solutions and alternatives to customers chatting in
- Keep records of customer interactions, process customer accounts and file documents
Desired Skills and Experience
- Must be able to write fluently in English
- Excellent grammar and communication skills
- High School Diploma
- Proven customer support experience
- Chat handling experience is preferred
- Typing speed of 35-40 WPM
- Familiarity with CRM systems and practices
- Must enjoy communicating with customers through online written chat
- Ability to multitask, prioritize, and manage time effectively
Job Details
Type: Full-time
Schedule: 30-40 hours per week, flexible schedule
Sales Representative
About the Role:
Are you a successful salesperson looking for a company that caters to its top performers?
Here’s what we have to offer our top salespeople:
- Uncapped earning potential
- Salary plus commission or commission only plans available
- The ability to work 100% remote
- Substantial company provided leads
- Bookers- to book your appointments and to help keep your calendar full so you can do what you do best-sell!
- Overbooking Strategy that allows our top performers to have back up appointments in the case of a no show
We only hire the best of the best, so only apply if you have a history of being a top-performing salesperson throughout your career.
To succeed in this position, you must be experienced in sales with a proven track record of outstanding sales performance. The role demands some late nights to meet with students as well as the flexibility to work some weekends to accommodate student schedules.
We are looking for the following qualities:
- A goal-oriented person with a history of achieving success
- Professional sales experience
- Comfortable working from a computer and working within databases
- Comfortable working from your home office with the ability to hard-wire to your router/modem
Professional phone skills speaking in English
Customer Relationship Specialist
Job Summary
We are seeking a dynamic and customer focused individual to join our team as a Customer Relationship Specialist. The Successful candidate will be responsible for managing relationships with our customers online and offline, ensuring that they receive the highest level of service and support. This candidate will have a persuasive attitude, excellent customer relationship skills, and a passion for creating lasting bonds with our customers.
Roles and responsibilities
- Respond to customer inquiries, complaints and escalations directly with customers on the phone and social media.
- Respond in writing to both positive and negative comments and reviews that appear online.
- Cultivate relationships with important customers over a long period of time.
- Contribute to improving overall customer service and retention.
- Contribute to improving processes and procedures that impact performance.
- Deliver concierge level services to all customers.
- Become an expert on the Company’s products and tools for customer success.
- Promote customer retention and promote the appropriate products and services to meet customer needs.
- Maintain scheduled appointment times and follow up commitments with customers.
- Work on other projects or assignments as needed based on manager discretion.
Desired Skills and Experience
- 3+ Years experience in a customer service or support role
- Excellent communication skills, both written and verbal
- Strong problem solving skills and ability to think creatively to resolve customer issues.
- Ability to multitask and prioritize workload effectively
- Strong attention to detail to record accurately and maintain customer records.
- Ability to rebuild and maintain strong customer relationships
- High school diploma or certification in business administration or equivalent.
Job Details
Type: Remote
Schedule: Mon-Fri between the hours of 7:00AM – 9:00PM EST/ Will be required to work some weekends.
Customer Success Representative
Job Summary
We are seeking a dynamic and customer focused individual to join our team as a Customer Retention Specialist. The Successful candidate will be responsible for managing relationships with our customers online and offline, ensuring that they receive the highest level of service and support. This candidate will have a persuasive attitude, excellent customer relationship skills, and a passion for creating lasting bonds with our customers.
Roles and responsibilities
- Respond to customer inquiries, complaints and escalations directly with customers on the phone and social media.
- Respond in writing to both positive and negative comments and reviews that appear online.
- Cultivate relationships with important customers over a long period of time.
- Contribute to improving overall customer service and retention.
- Contribute to improving processes and procedures that impact performance.
- Deliver concierge level services to all customers.
- Become an expert on the Company’s products and tools for customer success.
- Promote customer retention and promote the appropriate products and services to meet customer needs.
- Maintain scheduled appointment times and follow up commitments with customers.
- Work on other projects or assignments as needed based on manager discretion.
Desired Skills and Experience
- 3+ Years experience in a customer service or support role
- Excellent communication skills, both written and verbal
- Strong problem solving skills and ability to think creatively to resolve customer issues.
- Ability to multitask and prioritize workload effectively
- Strong attention to detail to record accurately and maintain customer records.
- Ability to rebuild and maintain strong customer relationships
- High school diploma or certification in business administration or equivalent.
Job Details
Type: Remote
Schedule: Mon-Fri between the hours of 7:00AM – 9:00PM EST/ Will be required to work some weekends.
Reimbursement Case Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
- Acts as a single point of contact and voice for all providers and patients. Works as a patient advocate and always demonstrates compassion
- Serves as a patient advocate and enhances the caller/contact experience
- Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
- Manages case load depending on the parameters of the program
- Collects and review all patient information, to the degree authorized by the SOP of the program
- Validates completeness of all required information and provides assistance to provider and/or patient
- Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
- Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance)
- Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc.
- Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff
- Provides reimbursement information to providers and/or patients
- Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Coordinate with inter-departmental associates as necessary
- Work on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action
- Typically receives little instruction on day-to-day work, general instructions on new assignments
- Extensive knowledge of HIPAA regulations and follows all company policies
- Perform related duties as assigned
Requirements/ Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- Bachelor’s Degree Preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent verbal and written communication skills
- Ability to multi-task and adapt to changing priorities
- Proficient keyboard skills
- Competency in MS Word and Excel
- Knowledge of HIPAA regulations
- Detailed oriented and highly organized
- Excellent interpersonal skills
- Knowledge of pharmacy benefits, and medical benefits
- Global understanding of commercial and government payers preferred
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Customer satisfaction focused
Schedule
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands
Reimbursement Specialist
Requirements/ Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- High School, Diploma, or GED required
- Previous 1+ years of experience in a specialty pharmacy, medical insurance, physician’s office, healthcare setting, and/or related experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Ability to communicate effectively both orally and in writing.
- Ability to build productive internal/external working relationships.
- Strong interpersonal skills.
- Strong negotiating skills.
- Strong organizational skills; attention to detail.
- General knowledge of pharmacy benefits, and medical benefits.
- Global understanding of commercial and government payers preferred.
- Ability to proficiently use Microsoft Excel, Outlook and Word.
- Ability and initiative to work independently or as a team member.
- Ability to problem solve.
- Strong time management skills.
- Customer satisfaction focused.
Director, Customer Success
Reports to: Chief Customer Officer
POSITION SUMMARY:
The Director will play a critical role in the Customer Success department. Specifically, the Director, Customer Success will orchestrate, motivate, and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This hands-on, “roll-up-your-sleeves” position requires a high-energy, well-rounded operational and tech savvy customer account management professional.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Operate as the primary point of contact for customers; adroitly handles escalations and engages with appropriate the Company’s team members for effective resolution
- Own effective and timely triage of customer requests, including triage, vetting, documentation of Change Requests, managing customer expectations for delivery and providing meaningful updates to customers.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors; establishes and promotes goodwill with clients
- Develop and execute on Customer Success Management plan for each customer.
- Proactively performs program oversight for assigned book of business – ensures products and services meet the contractual needs, implementations are meeting agreed upon milestones.
- Prepares regular customer status dashboards to support visibility of status, risks and next actions to broad set of stakeholders, both internal and external
- Leads and prepares for regular cross functional internal and external customer status meetings
- Drafts and ensures timely execution of Client Authorization Forms (CAF’s) – financial approval for changes.
- Ensures timely and comprehensive renewal of annual budgets and contracts for customers.
- Ensures timely and accurate billing set up, so that invoices are submitted to customers for revenue capture and performs follow up as needed for payment receipt.
- Performs project management customer issues/requests not assigned to PMO; when PMO is assigned, is an active participant in the implementation team to provide oversight, and supports PMO in negotiating with customer and internally for resources, delivery dates, requirements clarification, etc.
- Analyzes and synthesizes program level reporting and shares insights with customer team both internal and external
- Provides support to RFI/RFP process in the form of answering questions, creating slides for decks, participating in prospective customer meetings as subject matter expert on implementation and customer success.
- With support from department leadership, coordinates efforts to execute in a timely manner for new clients, the Master Service Agreement, Statement of Work, Letters of Intent or other legal documents to establish the client arrangement.
- Review and provide input on Material Service Agreements.
- Develop a partnership relationship with Program Operations to service clients with accountability that client needs are met, and that Program Operations has full support of the Business Development and Account Management team in executing the terms of the contract.
- Execute a leadership role in client account management as follows:
- Participate in client launch teams
- Work collaboratively with Operations to meet client needs upon program implementation
- Participate in weekly (or predetermined frequency) client team calls to stay abreast of client needs
- Work in partnership with the Operations leadership to plan client Quarterly Business Reviews.
- Undertake data analysis of client programs, in collaboration with Operations
Education and Experience:
- BS/BA in business, healthcare, computer science or equivalent
- Highly fluent in agile development process and product lifecycle management
- Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or other related areas.
- Documented track record of managing large, enterprise-wide, complex technology and service programs.
- Documented record of meeting and exceeding multi-million-dollar execution/success targets.
- 5-8 years of healthcare enterprise software, technology or operations experience
- College degree required; Master’s degree preferred or equivalent work experience.
Minimum Skills and requirements
- 5-8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services
- Ability to communicate effectively through verbal, written and presentation skills.
- Must have demonstrated leadership and organization skills.
- Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions.
- Must be able to work as an effective leader and collaborative team member.
- Must have knowledge of current best practices in all aspects of strategic corporate and integrated operations.
Physical Requirements:
- Ability to remain seated in a stationary position for prolonged periods.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.
- Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices)
- Overnight business travel required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
Travel will be required
Inbound Sales Representative
PRIMARY DUTIES AND RESPONSIBILITIES:
- Acts as a single point of contact and voice for all providers and patients. Works as a patient advocate and always demonstrates compassion
- Serves as a patient advocate and enhances the caller/contact experience
- Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
- Manages case load depending on the parameters of the program
- Collects and review all patient information, to the degree authorized by the SOP of the program
- Validates completeness of all required information and provides assistance to provider and/or patient
- Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
- Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance)
- Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc.
- Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff
- Provides reimbursement information to providers and/or patients
- Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Coordinate with inter-departmental associates as necessary
- Work on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action
- Typically receives little instruction on day-to-day work, general instructions on new assignments
- Extensive knowledge of HIPAA regulations and follows all company policies
- Perform related duties as assigned
Requirements/ Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- Bachelor’s Degree Preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent verbal and written communication skills
- Ability to multi-task and adapt to changing priorities
- Proficient keyboard skills
- Competency in MS Word and Excel
- Knowledge of HIPAA regulations
- Detailed oriented and highly organized
- Excellent interpersonal skills
- Knowledge of pharmacy benefits, and medical benefits
- Global understanding of commercial and government payers preferred
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Customer satisfaction focused
Schedule
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands
Sales Associate
PRIMARY DUTIES AND RESPONSIBILITIES:
- Acts as a single point of contact and voice for all providers and patients. Works as a patient advocate and always demonstrates compassion
- Serves as a patient advocate and enhances the caller/contact experience
- Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
- Manages case load depending on the parameters of the program
- Collects and review all patient information, to the degree authorized by the SOP of the program
- Validates completeness of all required information and provides assistance to provider and/or patient
- Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
- Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance)
- Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc.
- Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff
- Provides reimbursement information to providers and/or patients
- Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Coordinate with inter-departmental associates as necessary
- Work on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action
- Typically receives little instruction on day-to-day work, general instructions on new assignments
- Extensive knowledge of HIPAA regulations and follows all company policies
- Perform related duties as assigned
Requirements/ Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- Bachelor’s Degree Preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent verbal and written communication skills
- Ability to multi-task and adapt to changing priorities
- Proficient keyboard skills
- Competency in MS Word and Excel
- Knowledge of HIPAA regulations
- Detailed oriented and highly organized
- Excellent interpersonal skills
- Knowledge of pharmacy benefits, and medical benefits
- Global understanding of commercial and government payers preferred
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Customer satisfaction focused
Schedule
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands